Forum Posts

zzz aaa
Jun 21, 2022
In General Discussions
I believe that everyone must have experienced various assessments. Your various ability levels will be quantified as data scores. If there is an opportunity for you to assess others now, what method will you use to conduct the assessment? Suppose you are now the customer service supervisor of a 20-person pre-sales customer service team, and you need to quantify the comprehensive capabilities of a customer service in the team. First of all, we need to define the evaluation indicators. The evaluation of comprehensive ability usually requires multiple dimensions. We use the three fields of "sales", "response time" Whatsapp Database and "inquiry conversion rate" as the evaluation indicators; Secondly, we need to define the assessment basis for each field. For example, if the monthly sales of customer service reaches 1000w, it Whatsapp Database can be rated as 5 points; Finally, convert the sales data, response time data, and inquiry data of a specific customer service into scoring values, which can be displayed on the chart to intuitively know the ability level of the customer service. As a customer service supervisor, You can understand the Whatsapp Database comprehensive capabilities of the customer service and arrange work in a targeted manner. For example, if the conversion ability is excellent, we can do more expediting work, but the response time is weak and needs Whatsapp Database to be strengthened and improved. The radar chart can intuitively present the multi-dimensional data of an object and help us understand the ability distribution of the object. It is often used in Ability score, user portrait and other scenarios.
The Application Value Whatsapp Database content media
0
0
2
 

zzz aaa

More actions