In the tech world, we've seen time and time again how customer experience can make or break a business. But when it comes to government, is there such a thing as citizen experience? Government departments shouldn't be known for their endless lines, confusing forms and excessive bureaucracy. They should be simple, accessible and easy to Latest Mailing Database use for everyone. Amanda Renteria strongly believes in this idea. In fact, that's what kept her going throughout her years as a public servant. For those working in the public sector, Amanda is a household name - she served as Secretary Hilary Clinton's National Policy Director during the 2016 presidential campaign and served as chief of operations at the California Department of Justice in 2017 and 2018.
She ran for the United States House of Representatives from California's 21st congressional district in 2014 and for Governor of California in 2018. Not to mention that as a member of the Democratic Party, Amanda served as the first Chief of Staff Latin in the history of the Latest Mailing Database United States Senate. And finally, last year, she joined Code For America as CEO to do exactly what she does best – making government work for everyone. On this episode of Inside Intercom, our Director of Brand Marketing Sarah Tran had the honor of sitting down with Amanda to discuss how governments can leverage technology to create better services and empower their citizens. If you're short on time, here are some quick tips: To make government work for the people, Amanda and her team walk a mile for them - from waiting in lines to filling out tax forms. Only then can you understand what effective service looks like.
Comments cannot simply be incorporated into each election cycle. Real-time feedback loops are crucial to making a timely difference in people's lives. Mistakes come with the territory. When you stop worrying about making them, you stop relying on what has worked in the Latest Mailing Database past and start thinking about what might work even better. User research is crucial when designing programs that make people feel welcome. It's easier to have meaningful dialogue when you know a citizen's experience and the issues they and their community face – let that information permeate every program, activity and service. It is not uncommon for governments to try something new and end up abandoning it. Ensuring that programs are sustainable and that governments have the tools to maintain them is as important as creating the programs in the first place.